Expeience

Professional Experience

Explore Chris's work history and significant career milestones.

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Neat.no

Oct 2021-Present

Product Specialist

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Zendesk

Feb 2015-Oct-2021

Senior AV Engineer

  • Conducted thorough and detailed assessment of Zoom and Zoom Room deployment within the Zendesk Environment for presentation to CIO and IT Leadership
  • Developed Hardware strategy for evaluating, maintaining, and improving conference room and event space technology
  • Managed Audio Visual Integrators and project specifications for over 20 office expansion projects with AV budgets up to $540,000. 
  • Deployed and managed global Zoom Video Conferencing and Zoom Rooms for all 3500+ employees and over 400 conference rooms
  • Evaluated and deployed global digital signage solution while maintaining end user functionality and IT remote management requirements 
  • Worked with global procurement team to create and standardize the RFP process for AV Integrators and GOE projects globally
  • Created training material and lead sessions to empower and enable employees to better utilize tools to be successful in their roles

Thresher Communication and Productivity

March 2013-Feb 2015

Audio Visual Technician - Level 2

  • Commissioned presentation and conference spaces while maintaining standards and deadlines
  • Lead teams and provided installation instruction, direction, and documentation
  • Trained new employees on installation, cable terminations, documentation, and commissioning procedures
  • Technical lead on projects for clients such as Google, Dropbox, Uber, and Zendesk

Ex'pression College for Digital Arts

Jan 2010-May 2012

Bachelor of Applied Science - Sound Arts

  • Graduated with Honors
  • Recipient of Ex’pression Scholarship
Experience

Professional Experience

In this section, I will showcase my professional experience and career highlights.

Neat.no
Product Specialist
Oct 2021- Present
  • Played a pivotal role supporting the Commercial West Sales Team, helping secure $7 million in sales as the technical resource and audio visual expert.
  • Delivered engaging and knowledgeable customer demos, highlighting expertise in hardware and software solutions, effectively communicating value, and making a lasting positive impact on prospects.
  • Founded the Sacramento Demo Center, offering in-person and virtual product demos to boost engagement and awareness among customers and partners.
  • Served as the key technical resource for the Americas Product Specialist team, focusing on the Zoom Platform, providing essential insights and support for improved customer interactions.
  • Showed dedication to customer success with committed day 2 support, ensuring smooth post-implementation experiences and nurturing customer relationships for retention and satisfaction.
Zendesk
Senior AV Engineer
March 2016-Oct 2021
  • Conducted thorough and detailed assessment of Zoom and Zoom Room deployment within the Zendesk Environment for presentation to CIO and IT Leadership
  • Developed Hardware strategy for evaluating, maintaining, and improving conference room and event space technology
  • Managed Audio Visual Integrators and project specifications for over 20 office expansion projects with AV budgets up to $540,000. 
  • Deployed and managed global Zoom Video Conferencing and Zoom Rooms for all 3500+ employees and over 400 conference rooms
  • Evaluated and deployed global digital signage solution while maintaining end user functionality and IT remote management requirements 
  • Worked with global procurement team to create and standardize the RFP process for AV Integrators and GOE projects globally
  • Created training material and lead sessions to empower and enable employees to better utilize tools to be successful in their roles
Zendesk
Global Service DeskFeb 2015-March 2016
  • Created training material and lead sessions to empower and enable employees to better utilize tools to be successful in their roles
  • Continuously maintained a 100% positive service rating on interactions with end users
  • Established processes to improve productivity and accommodate the rapid growth of the company (event support, conference room maintenance, and software administration as examples)
  • Coordinated IT support for on-site events hosting both employee and community members for over 100 events
  • Administered cloud-based software options including OneLogin, Casper, Google Suite, and GitHub
Thresher Communications and Productivity
Audio Visual Technicial, Level 2March 2013-Fed 2015
  • Commissioned presentation and conference spaces while maintaining standards and deadlines
  • Lead teams and provided installation instruction, direction, and documentation
  • Trained new employees on installation, cable terminations, documentation, and commissioning procedures
  • Technical lead on projects for clients such as Google, Dropbox, Uber, and Zendesk
Education

Education

This section provides an overview of my educational background and academic achievements.

Ex'pression College of Digital Arts
Bachelor's of Applied Science in Sound ArtsJan 2010 - May 2012
  • Graduated with Honors
  • Recipient of Ex’pression Scholarship